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Store policies — New brand site

Policies for New brand site. Contact: support@new-brand-site.com. Render every policy as its own section with a heading; keep the body text complete (paragraphs, no markdown symbols).

Privacy Policy

Last Updated: The date this document is posted on the Website.

1. Introduction

New brand site ("we", "us", "our") operates the website and online store (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from the Website. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for residents of the European Economic Area, the UK GDPR, and the California Consumer Privacy Act (CCPA) for residents of California, USA.

2. Information We Collect

We collect personal information that you provide directly to us when you:

This information may include your name, email address, shipping and billing address, phone number, payment details, and order history. We also collect information automatically through cookies and similar technologies, such as IP address, browser type, device identifiers, pages visited, and time spent on the Website.

3. How We Use Your Information

We use your personal information to:

4. Legal Bases for Processing (GDPR)

For individuals in the EEA or UK, we process personal data under the following legal bases:

Terms of Service

Last Updated: The date this document is posted on the Website.

1. Acceptance of Terms

By accessing or using the website operated by New brand site ("we", "us", "our"), including all content, functionality, and services (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Website.

2. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to use the Website and make purchases. By using the Website, you represent that you meet this requirement.

3. Products and Orders

We sell the No. 04 Utility Tote and related accessories. All products are subject to availability. We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion. Prices and descriptions are subject to change without notice. In the event of a pricing error, we may cancel or adjust your order and will notify you.

4. Payment

You agree to provide current, complete, and accurate payment information. All prices are listed in the currency displayed on the Website. You are responsible for any applicable taxes, customs duties, and fees. Payment processing is handled by third-party providers; we are not responsible for their actions.

5. Shipping and Delivery

We ship worldwide in plastic-free packaging within 3–5 business days. Delivery times vary by destination and carrier. Risk of loss passes to you upon delivery to the carrier. For more details, see our Shipping Policy.

6. Returns and Refunds

Returns are accepted within 30 days in original condition. Numbered items registered for repair are exempt from restocking fees. See our Refund Policy for full terms.

7. Intellectual Property

The Website and all content, including text, images, logos, and product designs, are owned by New brand site or its licensors and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent. See our Intellectual Property Policy.

8. User Conduct

You agree not to misuse the Website or engage in prohibited activities as detailed in our Acceptable Use Policy. We may terminate your access for violations.

9. Disclaimers

Refund Policy

Last Updated: The date this document is posted on the Website.

1. General Return Policy

We want you to be satisfied with your purchase. If you are not completely happy, you may return items within 30 days of delivery for a refund or exchange, subject to the conditions below. Items must be in original condition: unworn, unused, with all tags attached and in original packaging. We reserve the right to refuse returns that show signs of wear, damage, or alteration.

2. Restocking Fees

Standard returns are subject to a restocking fee of 10% of the item price, unless the item is defective or the return is due to our error. However, numbered items that have been registered for repair are exempt from restocking fees. To qualify, you must have registered the serial number through the care record system prior to initiating the return. Proof of registration may be required.

3. Return Process

To initiate a return, contact us at support@new-brand-site.com with your order number and reason for return. We will provide a return authorization and instructions. For international returns, you are responsible for return shipping costs and any customs duties or fees. We recommend using a trackable shipping method.

4. Refund Timing

Once we receive and inspect the returned item, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method. If the original payment method is unavailable, we may issue store credit. You will be notified via email.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of delivery. We will provide a prepaid return label (where available) or reimburse reasonable return shipping costs. Upon verification, we will send a replacement or issue a full refund, including any shipping charges.

6. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of items that have been personalized, custom-etched beyond the standard serial number, or showed significant wear. Gift cards are non-refundable.

7. Exchanges

If you wish to exchange an item for a different color or size (if applicable), please follow the return process and place a new order

Shipping Policy

Last Updated: The date this document is posted on the Website.

1. Processing Time

All orders are processed and shipped within 3–5 business days (Monday–Friday, excluding holidays) after payment confirmation. During high volume periods, processing may take up to 7 business days. You will receive a shipping confirmation email with tracking information once your order ships.

2. Shipping Destinations

We ship worldwide to most countries. If your country is not available at checkout, contact us at support@new-brand-site.com to inquire about special arrangements.

3. Shipping Methods and Delivery Times

We offer standard and expedited shipping options where available. Delivery times vary by destination and carrier:

These are estimates and not guaranteed. Delays due to customs, weather, or carrier issues are beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and selected method. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. We do not collect these fees at checkout. Please check with your local customs office for estimated charges.

5. Packaging

We are committed to sustainability. All orders ship in plastic-free packaging, using recycled and recyclable materials. Each item is protected with paper-based cushioning.

6. Tracking and Delivery

A tracking number will be provided via email. You can track your package on the carrier's website. We are not responsible for packages delivered to an incorrect address provided by the customer. Please ensure your shipping information is accurate.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund if the package is confirmed lost. For damage, please provide photos of the packaging and item.

8. Customs and Import Duties

For international orders, you are responsible for any customs duties

Cancellation Policy

Last Updated: The date this document is posted on the Website.

1. Order Cancellation Before Shipment

You may cancel your order for a full refund if it has not yet been shipped. To cancel, contact us immediately at support@new-brand-site.com with your order number and request. We will confirm if cancellation is possible. Orders that have already been packed or handed to the carrier cannot be cancelled; you may instead follow the Refund Policy after receipt.

2. Cancellation After Shipment

Once an order has shipped, it cannot be cancelled. You may refuse delivery or return the item after receipt in accordance with our Refund Policy. Refusing delivery may result in return shipping fees and customs charges deducted from your refund.

3. Pre-Orders and Backorders

If you have ordered an item that is on pre-order or backorder, you may cancel at any time before shipment for a full refund. We will notify you of any delays.

4. Automatic Cancellation

We reserve the right to cancel orders due to pricing errors, payment issues, suspected fraud, or unavailability of stock. In such cases, we will issue a full refund and notify you via email.

5. Refund Process for Cancellations

Approved cancellations are refunded to the original payment method within 5–10 business days. You will receive an email confirmation.

6. Contact

For cancellation requests, email support@new-brand-site.com.

Cookie Policy

Last Updated: The date this document is posted on the Website.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, improve functionality, and provide analytics. Similar technologies include web beacons, pixels, and local storage.

2. How We Use Cookies

We use cookies for the following purposes:

3. Third-Party Cookies

Some cookies are set by third parties we use, such as Shopify (our ecommerce platform), Google Analytics, and payment processors. These third parties may collect data according to their own privacy policies. We do not control these cookies.

4. Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is set. Disabling essential cookies may affect the functionality of the Website. You can also use our cookie consent banner to manage non-essential cookies.

5. Consent

By using the Website, you consent to the use of essential cookies. For non-essential cookies, we will seek your consent where required by law, such as under GDPR. You can withdraw consent at any time by changing your cookie preferences.

6. Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page.

7. Contact

For questions about cookies, contact support@new-brand-site.com.

Acceptable Use Policy

Last Updated: The date this document is posted on the Website.

1. Prohibited Activities

You may not use the Website in any way that:

2. User Content

If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display that content. You represent that you have the right to submit such content and that it does not violate this policy.

3. Enforcement

We may monitor use of the Website and take action, including removing content, suspending accounts, or reporting illegal activity to authorities. We may also restrict access to users who violate this policy.

4. Reporting Violations

To report a violation, contact us at support@new-brand-site.com.

5. Changes

This policy may be updated at any time. Continued use of the Website constitutes acceptance.

Intellectual Property Policy

Last Updated: The date this document is posted on the Website.

1. Ownership

All content on the Website, including but not limited to text, graphics, logos, images, product designs, specifications, and software, is the property of New brand site or its licensors and is protected by copyright, trademark, and other intellectual property laws. The No. 04 Utility Tote design, including its distinctive features and serial number system, is proprietary.

2. Trademarks

The name "New brand site" and related logos and product names are trademarks of New brand site. You may not use these trademarks without prior written permission.

3. Limited License

You are granted a limited, non-exclusive, non-transferable license to access and view the Website for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content without express written consent.

4. User-Generated Content

By submitting content (reviews, photos, etc.), you warrant that you own the rights to that content and grant us a license as described in the Acceptable Use Policy. We respect the intellectual property rights of others and will respond to notices of alleged infringement.

5. Copyright Infringement Claims

If you believe your work has been copied in a way that constitutes copyright infringement, please contact us at support@new-brand-site.com with the following: identification of the copyrighted work, description of the infringing material, your contact information, and a statement of good faith belief. We will investigate and take appropriate action.

6. Contact

For IP-related questions, email support@new-brand-site.com.

Age Restriction Policy

Last Updated: The date this document is posted on the Website.

1. Minimum Age

You must be at least 18 years old or the legal age of majority in your country of residence to use this Website, create an account, or make a purchase. By using the Website, you affirm that you meet this requirement.

2. Products Not Intended for Minors

The No. 04 Utility Tote and related products are designed for adult use. They are not toys and are not intended for children. Small parts, such as screws and buckles, may pose a choking hazard.

3. Verification

We reserve the right to request proof of age before processing an order. If we determine that you are under the required age, we may cancel the order and issue a refund.

4. Parental Consent

If you are under 18 but at least 13, you may use the Website only with the supervision and consent of a parent or legal guardian who agrees to be bound by these terms. We do not knowingly collect personal information from children under 13.

5. Contact

For questions about age restrictions, contact support@new-brand-site.com.

Disclaimer

Last Updated: The date this document is posted on the Website.

1. General Disclaimer

The Website and all content, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. New brand site does not warrant that the Website will be error-free, uninterrupted, or free of viruses.

2. Product Information

We strive to provide accurate product descriptions, specifications, and images. However, actual colors may vary due to monitor settings, and materials may have natural variations. Product specifications may change without notice. The No. 04 Utility Tote is made from waxed cotton canvas and solid brass hardware; over time, wear and patina are expected and not defects.

3. Limitation of Liability

To the maximum extent permitted by law, New brand site, its officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising from your use of the Website or products. Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

4. External Links

The Website may contain links to third-party sites. We are not responsible for the content or practices of those sites. Accessing them is at your own risk.

5. No Professional Advice

Information on the Website is for general informational purposes only and does not constitute professional advice (legal, financial, or otherwise).

6. Changes

This disclaimer may be updated at any time. Continued use of the Website constitutes acceptance of the revised terms.

7. Contact

For questions, contact support@new-brand-site.com.

Contact Information

Last Updated: The date this document is posted on the Website.

1. Customer Support

For any questions, concerns, or requests regarding your order, returns, shipping, or product care, please contact our customer support team:

2. Legal and Privacy Inquiries

For privacy-related requests (access, deletion, opt-out), intellectual property claims, or legal notices, use the same email address with the subject line indicating the nature of your inquiry (e.g., "Privacy Request", "IP Claim").

3. Mailing Address

If you need to send physical correspondence, please email us first to obtain the appropriate mailing address.

4. Business Hours

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (local time), excluding holidays.

5. Feedback

We welcome feedback on our products and policies. Please share your thoughts via email.

6. Updates

This contact information may be updated from time to time. Please refer to this page for the latest details.